FAQ

🌞 Frequently Asked Questions (FAQ)

1. What makes The Tropical Duchess skincare unique?

Our products are crafted with exotic tropical ingredients like papaya, hibiscus, and soursop—blended with modern skincare science. Each formula is non-toxic, eco-conscious, and designed to give you results and a spa-like sensory experience.

2. Are your products suitable for all skin types?

Yes! Our range is developed to be inclusive and gentle, catering to dry, oily, sensitive, and combination skin. If you have specific concerns (like acne, hyperpigmentation, or sensitivity), check the product descriptions for tailored recommendations.

3. Are your products cruelty-free and vegan?

Absolutely. We are proudly cruelty-free, and most of our formulations are vegan. Products that contain non-vegan ingredients (like natural collagen) will always be clearly labelled.

4. Do you use sustainable packaging?

Yes. Sustainability is at the heart of our brand. Our packaging is eco-friendly, recyclable, or refillable wherever possible, so you can glow guilt-free.

5. Where are your products made?

All products are lovingly developed and manufactured in Ireland, ensuring premium quality, strict safety standards, and local craftsmanship.

6. Do you ship internationally?

Yes! We currently ship across Europe, the UK, the US, and select international destinations. Shipping costs and delivery times vary depending on your location (see our Shipping & Delivery Policy for full details).

7. How long will my order take to arrive?

Orders are usually processed within 1–2 business days. Delivery times vary:

  • Ireland & UK: 3–5 business days
  • EU: 5–7 business days
  • US & International: 7–14 business days

8. What is your returns & refund policy?

We accept returns within 14 days of delivery if products are unused, unopened, and in their original packaging. For full details, see our Returns & Refunds Policy.

9. How do I know which products are right for me?

We provide detailed product descriptions and usage guides to help you choose. You can also reach out via our Contact Us page or social channels for personalised recommendations.

10. How can I stay updated on new launches?

Sign up for our newsletter to get early access to new collections, exclusive offers, and skincare tips. You can also follow us on Instagram, Facebook, and TikTok for daily inspiration.