Refund Policy

🔄 Returns & Refunds

We want you to love your purchase. If for any reason you’re not satisfied, here’s how our returns process works:

• Returns Window: Items may be returned within 14 days of delivery.
• Condition: Products must be unused, unopened, and in their original packaging. For hygiene reasons, we cannot accept returns on opened skincare or beauty products.
• Refunds: Once your return is received and inspected, we’ll notify you and process your refund to your original payment method.
• Exchanges: If you received a damaged or incorrect item, we’ll replace it at no additional cost.

⚠️ Non-Returnable Items

• Opened skincare or beauty products
• Sale items or gift cards

📩 How to Start a Return

Please contact us at thetropicalduchess@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

✨ At The Tropical Duchess, we aim to make your shopping experience smooth and stress-free. If you ever have a question about your delivery or refund, our support team is here to help.